Privacy Policy

Last updated: 3 September 2026

Easy Journey Advisory Pty Ltd ("Easy Journey Advisory", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly, securely and transparently. This Privacy Policy explains, in general terms, how we collect, hold, use and disclose personal information in connection with our website and migration practice.

1. Personal information we may collect

The information we collect depends on how you interact with us and the nature of your migration matter. It may include:

• name, contact details and identity information;
• citizenship, nationality, location, visa status and immigration history;
• employment, occupation, qualifications and education information;
• family, relationship and sponsorship information;
• financial or business information where relevant to an enquiry or matter;
• documents and information you provide in connection with a consultation or professional engagement; and
• other information reasonably relevant to assessing or providing migration assistance.

Migration matters can also involve sensitive information, including health information, criminal-history information or other information of a sensitive nature. We seek to collect such information only where it is reasonably necessary or otherwise appropriate for the relevant purpose.

2. How we collect information

We may collect information directly from you when you contact us, make an enquiry, book a consultation, communicate by email or telephone, participate in a Webex consultation, provide documents or engage us to provide migration assistance.

Where appropriate, and subject to authority or consent, information may also be received from a family member, employer, sponsor, authorised representative, government body, assessing authority or another person or organisation connected with your matter.

3. Why we collect, use and disclose information

We may use personal information to:

• respond to enquiries and assess whether we can assist;
• manage bookings and conduct consultations;
• provide migration assistance and other professional services where engaged;
• communicate with clients and other authorised parties;
• prepare, manage and maintain professional records;
• administer billing and the client relationship;
• protect the security and integrity of our systems and communications; and
• meet applicable legal, regulatory, professional and record-keeping obligations.

Where you engage us and it is appropriate to your matter, information may be disclosed to or exchanged with the Department of Home Affairs, other Australian Government bodies, skills assessing authorities, State or Territory authorities, employers or sponsors, professional advisers, interpreters, service providers or other relevant recipients, subject to the scope of our engagement, your authority and applicable requirements.

4. Website and online booking

Our website may collect limited technical information associated with normal website operation, such as information contained in server or security logs. If we introduce additional analytics, cookies or tracking technologies that materially change how information is collected, this policy will be updated as appropriate.

Our online consultation booking service is provided through Microsoft Bookings. When you choose to book a consultation, you are redirected to Microsoft's service. Information entered into the booking form is used by Easy Journey Advisory to manage your enquiry, appointment and related consultation and is also processed through Microsoft's platform in accordance with the service's applicable terms and privacy arrangements.

5. Online consultations, Webex, recording and transcription

Online consultations may be conducted using Webex. Where a consultation is recorded or transcribed, you will be notified and the applicable consent process will be followed.

Webex functionality may be used to generate recordings, transcripts, meeting summaries, notes or action items. Where generated in connection with professional services, relevant material may form part of our professional records. Automated or AI-generated outputs may contain inaccuracies and are not treated as a substitute for professional judgment or the underlying client record.

6. Service providers and overseas processing

We use technology and service providers to operate the practice, including cloud communications, email, scheduling, videoconferencing, website hosting and related business systems. Some providers may store or process information using infrastructure located outside Australia or accessible from other jurisdictions.

We take reasonable steps appropriate to our role to select and configure service providers with regard to privacy, confidentiality and security. However, the location and operation of third-party infrastructure can change and may be governed by the provider's contractual and privacy arrangements.

7. Security

We take reasonable administrative and technical measures to protect personal information against loss, unauthorised access, misuse, interference, alteration or unauthorised disclosure. These measures can include access controls, authentication, secure cloud services and practice procedures.

No internet transmission or storage system can be guaranteed to be completely secure. Migration matters can involve highly sensitive information, so please do not send sensitive documents through an unsecured channel unless requested or an appropriate method has been agreed.

8. Retention and professional records

We retain information for as long as reasonably required for the purpose for which it was collected and to meet applicable professional, legal and regulatory obligations. Registered Migration Agents are subject to professional record-keeping requirements, which can require specified client records to be retained after work on a matter has concluded.

For that reason, a request to delete information may not always be able to be actioned where retention is required or reasonably necessary.

9. Access and correction

You may contact us if you wish to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date. We may need to verify your identity before responding, and access may be subject to applicable exceptions or professional obligations.

10. Privacy enquiries and concerns

If you have a privacy-related question, wish to request access or correction, or have a concern about how your information has been handled, please contact:

We will consider privacy enquiries and concerns in light of the circumstances, our professional obligations and any applicable privacy requirements.

11. Changes to this policy

We may update this Privacy Policy when our services, technology, professional requirements or privacy practices change. The current version will be published on this page with its last-updated date.